Identity Compromise

Following is a list of actions that can be taken if you suspect that your personal information has been compromised: 

Member Action
Report an Identity Compromise (SIN and DOB)

  • Contact Human Resources Development Canada to report a compromised Social Insurance Number: 1-800-206-7218.
  • Contact all financial institutions and assign a unique password to all accounts to prevent future account takeovers.  Review account statements to validate recent activity.   
  • Contact Canada Post to inquire if any requests to redirect mail have been submitted in your name, or to report any irregularities in your mail delivery (e.g. opened envelopes, missing statements): 1-800-267-1177 or www.canadapost.ca.
  • Contact credit reporting agencies to have a security memo placed on your personal credit report to prevent fraud applications from being approved in your name.  Review your credit report to ensure recent credit inquiries and trades are valid:
    - Equifax Fraud Victim Assistance: 1-800-465-7166 
    Trans Union Fraud Victim Assistance Department: 1-800-663-9980
    Northern Credit Bureau (Experian) Victim Assistance: 1-800-532-8784
  • Report the incident to local law enforcement, obtain the incident# and officer's name and phone number for future reference.
  • Report incidents resulting in fraud losses to RCMP Reporting Economic Crime Online: www.recol.ca OR
  • Report incidents resulting in fraud losses to PhoneBusters: 1-888-495-8501; Email: info@phonebusters.com (provide local law enforcement incident#)
  • NOTE: Do not report to both RECOL and PhoneBusters as they use the same fraud database.  Incidents of counterfeit should also be reported to Phonebusters/Recol in addition to local law enforcement.

Member Prevention

  • Do not respond to email, letters or phone solicitations offering deals that sound too good to be true.
  • Do not respond to email, letter, or phone requests for personal information such as your SIN, date of birth, PIN, or account information.
  • Report scam attempts to PhoneBusters: 1-888-495-8501; Email: info@phonebusters.com or RECOL (Reporting Economic Crime Online) www.recol.ca